Who we are
This policy explains how Closed Mouths Media LLC (“we,” “us,” or “our”) collects, uses, and protects your information.
Closed Mouths Media LLC is a U.S. company that operates the Jianna Capri brand and The Consistency Project. This policy covers:
- this website, jiannacapri.com
- The Consistency Project community and mobile app
- our challenge sign-up pages, emails, and messages
Together we call these our “Services.” If you have any questions, email team@jiannacapri.com.
What we collect
Information you give us
- Account details: your name, email address, and profile photo.
- What you post: posts, comments, challenge updates, and anything else you share in the community.
- Messages: direct messages you send through the app or community.
- Payment details: if you join a paid cohort, your payment is processed by our payment providers, Stripe and Whop. They handle your card details directly. We receive confirmation of your purchase and basic billing information, but we do not store your full card number.
- Anything you send us: for example, when you email us or fill out a sign-up form.
Information collected automatically
- Usage and device information: when you use the app, community, or our sign-up pages, we and our service providers may collect information such as your device type, operating system, IP address, approximate location based on IP, pages or screens viewed, and actions taken, using analytics tools.
- This website: jiannacapri.com does not currently use advertising or analytics cookies. Our hosting provider may process basic technical information, like your IP address, to deliver the site and keep it secure.
How we use your information
- to create and run your account and give you access to the community, app, and cohorts
- to process payments and manage your purchases
- to send you updates about your challenge, the community, and our Services, including emails and messages you sign up for
- to respond to your questions and provide support
- to understand how people use our Services so we can improve them
- to keep the community safe, prevent fraud and abuse, and enforce our rules
- to meet our legal obligations
If you are in the European Economic Area or the United Kingdom, we rely on these legal bases: performing our contract with you (running your account and cohort), our legitimate interests (improving and protecting our Services), your consent (for example, marketing emails where required), and complying with the law.
Who we share it with
We do not sell your personal information. We share it only with:
- Service providers that help us run things:
- Circle, which powers our community platform and app
- Stripe and Whop, which process payments
- GoHighLevel, which we use for email, sign-up pages, and customer communication
- analytics providers, which help us understand how our Services are used
- our website hosting provider
- For legal reasons: if required by law, or to protect the rights, safety, or property of our members, us, or others.
- In a business change: if our business is sold, merged, or reorganized, your information may be transferred as part of that deal, and this policy will continue to protect it.
What other members can see
The Consistency Project is a community. Your name, profile photo, and anything you post in shared spaces can be seen by other members. Direct messages are visible to the people you send them to. Please only share what you’re comfortable with others seeing.
International transfers
Our members are all over the world, and our company and many of our service providers are based in the United States. Your information may be stored and processed in the U.S. and other countries that may have different data protection laws than where you live. Where required, we rely on appropriate safeguards, such as standard contractual clauses, for these transfers.
How long we keep it
We keep your information for as long as your account is active and as long as we need it to provide our Services. When you delete your account, we delete or anonymize your personal information within a reasonable time, unless we need to keep some of it to meet legal, tax, or accounting obligations, resolve disputes, or prevent fraud.
Your rights and choices
Depending on where you live, you may have the right to:
- see the personal information we have about you
- correct information that’s wrong
- delete your information
- get a copy of your information in a portable format
- object to or limit certain uses of your information
- withdraw your consent at any time, where we rely on consent
You can unsubscribe from marketing emails at any time using the link at the bottom of any email.
To make a request, email team@jiannacapri.com. We may need to verify your identity first. We’ll respond within the time required by the laws that apply to you, and we won’t treat you differently for using your rights.
If you are in the European Economic Area or the United Kingdom, you also have the right to complain to your local data protection authority. If you live in California or another U.S. state with a privacy law, you have the rights that law gives you, including the right to know, correct, and delete your information.
Deleting your account and data
In the app: you can delete your account at any time from your account settings inside The Consistency Project app.
By email: to ask us to delete your data, email team@jiannacapri.com from the email address on your account.
Age requirement
You must be at least 18 years old to join The Consistency Project community or use the app. Our Services are not directed to anyone under 18, and we do not knowingly collect information from anyone under 18. If you believe someone under 18 has given us information, email team@jiannacapri.com and we’ll delete it.
Security
We use reasonable technical and organizational measures to protect your information, and we work with providers that do the same. No method of storing or sending information online is completely secure, so we can’t guarantee absolute security.
Changes to this policy
We may update this policy from time to time. When we do, we’ll change the effective date at the top, and if the changes are significant, we’ll let you know through the app, the community, or by email.
Contact us
Closed Mouths Media LLC
Email: team@jiannacapri.com